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Frequently asked questions
What are your delivery options?
Furniture delivery
You are always welcome to collect your item of furniture in person from Guildford in Surrey, UK. We are also happy to help arrange a courier delivery. Please ask for an idea of cost before purchase as delivery costs will vary depending on location and the size of the item. All items will be carefully wrapped to keep them safe while on their way to you.
Candle cubes delivery
Candle cubes sent to a UK address will be posted to you within 7 days by Royal Mail tracked48 at a cost of £3.95
When will I receive my item?
Furniture can be collected in person or we can arrange a courier. delivery. Please contact us to arrange a suitable time. Ready to ship items will be available to collect or ship within 7 days. Lead times for furniture commissions vary depending on current order list, so please get in touch for an idea of when your project could be completed.
How do I return an item?
If you are not completely happy with an item you have ordered, please get in touch with us as soon as possible. We want you to love your Orange Otter Design product, so please give us a call so we can discuss and sort out any issues.
What is your returns policy?
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please note we do not accept cancellations or returns on bespoke or made to order furniture, but if you are not completely happy with the item when you receive it, please contact us as soon as possible. We want you to love it, so will do all we can to make that happen.
For other furniture, please contact us as soon as possible and within 7 days of delivery so we can discuss any problems with your purchase.
Please note...
All our items are hand made so they will never have a factory-perfect finish. Instead they are made with love giving each one character. The furniture we work on is all preloved, and although we work for a clean and tidy finish, please expect some imperfections and signs of a life well lived.